Trust & Safety at PingMart
PingMart helps buyers discover vendors and continue conversations on WhatsApp. We do not hold customer funds; profile checks and activity records provide context, not a guarantee of a particular transaction outcome.
Protection Codes
Before contacting a vendor, PingMart issues a unique Protection Code (PM-XXXXXX) linked to the contact record. If the order is completed, the buyer can share the code after receiving the item or service as agreed; the vendor's redemption records the vendor's confirmation of completion. The code can also help reference a complaint. It does not prove payment or delivery, hold funds, or guarantee a refund.
Verified Marketplace Sales
A vendor's Verified Marketplace Sales count increases when the vendor redeems a Protection Code. Each redemption is time-stamped in PingMart's records, but it is a vendor-confirmed completion—not independent proof of payment or delivery.
Vendor Verification
Vendors progress through tiers — phone, business, ID and address — reviewed by our trust team. Verified badges appear only after manual approval and remain tied to plan and account status.
Complaints & Disputes
Anyone can file a complaint without an account. Complaints linked to a Protection Code carry extra weight and feed into a vendor's Trust Score. Repeated unresolved complaints can suspend or remove a vendor.
Need help right now?
Email disputes@pingmart.co with your Protection Code (PM-XXXXXX) and a short description. We respond within 48 hours.